Terms of Service

Order process and refund terms

01Placing an order without payment

Submitting a request (order) on the Site does not oblige the Provider to reserve specialists’ working time or to start work. An invoice is valid for 3 (three) calendar days from the moment it is sent to the Client. If payment is not received within this period, the order is cancelled. To resume work, a new order must be placed at the prices current at that time.

02Cancellation before work starts (within 14 days)

The Client may cancel the service and request a refund within 14 days of payment, provided the Provider has not yet started actual work (no project breakdown, no technical resources purchased). Refunds are issued less the Provider’s actually incurred costs (taxes, payment-system fees, processing, operating costs), which amount to a fixed 15% (fifteen percent) of the amount paid.

03Cancellation or pause during the work

If work on the project has begun (discussion held, brief reviewed, development started) but the Client pauses communication, has no time for the project, or decides to stop development (“changed my mind / didn’t like it”), the service is considered fully performed by the Provider to proper quality. No refund is provided in this case.

The Provider will nonetheless, within the paid period, deploy the current version of the site to an independent server (hosting) paid for one (1) month within the project, and hand over to the Client full hosting access and instructions for connecting the domain.

The Provider is not responsible for the safety of the site’s data, settings and files on hosting after 30 (thirty) days from the moment access is handed over to the Client. The risk of irreversible loss of the site due to non-payment of hosting by the Client lies entirely with the Client.

04Technical maintenance responsibility

The Provider is responsible for the site’s operation on the provided hosting. The Provider is not responsible for the site’s operation after 1 (one) month if the Client has not renewed hosting and/or domain payment with the end providers in time. Any changes to the site’s code made by the Client are done at their own risk; the Provider is not responsible for the site’s correct operation after third-party intervention.

Timeline, content & revisions

05Conditions for starting work (content & brief)

The guaranteed development time (48 hours) is counted solely from the day following the day on which both conditions are met together: 100% prepayment AND the Client providing the full set of content (texts, quality images, logos) together with a completed brief. If the provided content is incomplete or does not meet technical requirements (e.g. low-quality images), the Provider may pause the countdown until correct materials are received.

The quality and format of the materials provided are determined by the Provider. Until the Client provides content fully compliant with the technical requirements (image resolution, text legibility), the Provider has the right not to start the service, and no obligation regarding the 48-hour development time arises.

06Revisions policy

The price includes 1 (one) round of revisions. The Client undertakes to provide a reasoned list of edits as a single list within 2 (two) hours of the Provider demonstrating the finished site. Edits sent in parts, or after this 2-hour window, are processed for an additional fee at the Provider’s rates, or the project is considered accepted without remarks.

The project is demonstrated to the Client during business hours (9 AM–7 PM). If the project is sent after 7 PM, the 2-hour window for submitting the list of edits starts from 9 AM the following calendar day.

07Domain name responsibility

The Provider is responsible for the site’s operation on the provided hosting. If the Client decides to register the domain name themselves, the Provider supplies the technical parameters (NS records / server IP address). Responsibility for purchasing the domain, renewing it, the correctness of DNS-zone settings and actually pointing (“linking”) the domain to the hosting lies entirely with the Client.

By placing and paying for an order, the Client confirms that they have read and agree to these Terms of Service. Payments are processed securely via Stripe.